Power of Revocation

Consumers (Section 13 of the German Civil Code [BGB]) have a statutory right of revocation.

Explanation regarding revocation

You can revoke your contractual declaration within two weeks without indication of reasons in text form (e.g. letter or e-mail) or by sending back the items. The deadline shall begin on receipt of this explanation at the earliest. Punctual sending of the revocation or items shall be sufficient for meeting the revocation deadline. The revocation must be addressed to:

Tentacle Sync GmbH
Eifelwall 30
50674 Köln

Email: sales@tentaclesync.com

If you like you can use this form: Revocation Form (PDF)

Consequences of revocation

In the case of effective revocation, the services or payments received on both sides have to be returned and any benefits gained (e.g. interest) have to be surrendered. If you cannot return the service or product received in full or in part or only in deteriorated condition, you have to grant us indemnification accordingly. In the case of sale of products, this shall not apply if deterioration of the item is exclusively attributable to its inspection, as would have been possible for you in a store, for example. Furthermore, you can avoid the indemnification requirement by not making use of the item as your property and refraining from doing anything that would impair its value. Items suitable for parcel shipment must be returned. You have to assume the costs of return shipment if the delivered item corresponds to the ordered item and if the price of the item to be returned does not exceed an amount of 40 Euros or, in the case of a higher price for the item, if you have not yet made payment in return or a contractually agreed partial payment at the time of the revocation. Otherwise the return shipment shall be free of charge for you. You have to meet obligations to refund payments within 30 days after sending your declaration of revocation.