- Our offers are directed exclusively to entrepreneurs as defined in Section 14 of the German Civil Code (BGB).
- Therefore, the statutory right of withdrawal for consumers (§ 355 BGB) does not apply.
- Notwithstanding this, we voluntarily grant our business customers within the European Union (EU) the following return policy.
Return period
You may withdraw from the purchase contract and return the goods to us within 14 days of receipt, without giving any reason.
Conditions
- The goods must be in unused, as-new condition and returned in their original packaging.
- Custom-made products, software licences, activated or used devices are excluded from return.
- This return policy applies only to customers with delivery and billing addresses within the European Union.
Exclusion of returns from non-EU countries
For orders with a delivery or billing address outside the European Union (e.g. Switzerland, Norway, the United Kingdom, the USA, Canada, etc.), no return right applies. Due to customs and import regulations, returns from non-EU countries are not possible and will not be accepted.
Return procedure
To exercise the voluntary return right, please send an email to support@tentaclesync.com, stating your order number and your return request. Our staff will provide you with instructions on how to return the item(s).
Costs and refund
- The costs of returning the goods are borne by the buyer.
- Carriage-forward (unpaid) shipments will not be accepted.
- After inspection of the returned goods, we will refund the purchase price within 14 days to the original payment method.
- Outbound shipping costs will not be refunded.
Note
This voluntary return policy does not affect your statutory warranty rights.
This voluntary return policy applies exclusively to business customers within the European Union (EU). For customers outside the EU, returns are excluded for customs-related reasons.